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3.9 | 260 Reviews

23 cu. ft. Counter Depth 4-Door Flex Refrigerator with FlexZone in Stainless Steel

Samsung RF23J9011SR

Available in 2 Color(s)

Features

  • Counter Depth - Sleek 36" Wide Design Adds Style and Allows for More Space
  • 23 cu. ft. Capacity - Spacious Fridge Provides Food Storage Flexibility

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.75"
  • Height: 71 7/8"
  • Depth: 28 7/8"
  • Energy Star Rated: Yes
  • Refrigerator Size: 22.5 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes
  • Sabbath Mode: No
  • WiFi Connected: No

See More

 
Image Feature

Ice Master

Our refrigerator's Ice Master produces up to 5 lbs. of ice per day and stores up to 2.9 lbs. of ice. This space-saving design leaves more room in the refrigerator.

Image Feature

High-Efficiency LED Lighting

LED lighting gently brightens virtually every corner of your refrigerator so you're able to quickly spot what you want. Plus, it emits less heat and is more energy-efficient than conventional lighting. The sleek design saves more space than traditional incandescent light bulbs.

Image Feature

Two Humidity-Controlled Clear Crispers

Two humidity-controlled crisper drawers keep your produce crisp and fresh and provide ideal storage space for all your fruits and vegetables.

Image Feature

Adjustable Shelf

Designed to fit taller items with ease, you can use this three-way shelf for all your storage needs. Use it as a standard shelf, slide-in for more space or flip-up for even more storage space.

Image Feature

LED Display with Water and Ice Dispenser

An external, Ice Blue Digital Display allows you to easily control settings at the touch of a button. The Samsung Ice and Water dispenser provides a uniquely-tall opening so pitchers and tall decorative glasses can be filled quickly and easily. The external ice and water dispenser also serves as a filter, ensuring that plenty of filtered water, crushed ice and cubed ice is always on hand.

Image Feature

Power Freeze and Power Cool

Fast freze or fast chill your food with the Power Freeze and Power Cool options. Easily drop the temperature in each compartment within minutes with the push of a button. Great for chilling your favorite drinks or firming up ice cream in a flash.

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ENERGY STAR ® Rated

ENERGY STAR ® rated products meet strict energy efficiency specifications set by the government. This Samsung refrigerator not only meets ENERGY STAR ® requirements, it exceeds them.

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Counter Depth Design

Get more workspace while enhancing your kitchen's look with our counter-depth refrigerator design. Its sleek, built-in style blends in with the cabinetry, adding function and style to your kitchen.

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23 cu. ft. Large Capacity

Our 23 cu. ft.* large capacity 4-Door Flex refrigerator has enough room to fit up to 23 bags of groceries**.

Image Feature

FlexZone

A versatile, bottom-right door can be a fridge or freezer, maximizing fresh food storage space. The most fresh food storage available in its class at 18.05 cu. ft. when the FlexZone is used as a refrigerator*. Four customizable temperature settings: Fridge at 41°F, chilled at 30°F, Soft Freeze at 23°F, and Frozen at -8°F to 5°F

Image Feature

Triple Cooling System

This premium cooling system features 3 evaporators for ultimate freshness and provides precise temperature and humidity controls in all three zones*. Your food stays fresher longer with 2 compressors and 3 evaporators, an industry first*

Image Feature

Fingerprint resistant finish

Helps reduce smudges for an everyday great appearance

Ice Master Our refrigerator's Ice Master produces up to 5 lbs. of ice per day and stores up to 2.9 lbs. of ice. This space-saving design leaves more room in the refrigerator.

High-Efficiency LED Lighting LED lighting gently brightens virtually every corner of your refrigerator so you're able to quickly spot what you want. Plus, it emits less heat and is more energy-efficient than conventional lighting. The sleek design saves more space than traditional incandescent light bulbs.

Two Humidity-Controlled Clear Crispers Two humidity-controlled crisper drawers keep your produce crisp and fresh and provide ideal storage space for all your fruits and vegetables.

Adjustable Shelf Designed to fit taller items with ease, you can use this three-way shelf for all your storage needs. Use it as a standard shelf, slide-in for more space or flip-up for even more storage space.

LED Display with Water and Ice Dispenser An external, Ice Blue Digital Display allows you to easily control settings at the touch of a button. The Samsung Ice and Water dispenser provides a uniquely-tall opening so pitchers and tall decorative glasses can be filled quickly and easily. The external ice and water dispenser also serves as a filter, ensuring that plenty of filtered water, crushed ice and cubed ice is always on hand.

Power Freeze and Power Cool Fast freze or fast chill your food with the Power Freeze and Power Cool options. Easily drop the temperature in each compartment within minutes with the push of a button. Great for chilling your favorite drinks or firming up ice cream in a flash.

ENERGY STAR ® Rated ENERGY STAR ® rated products meet strict energy efficiency specifications set by the government. This Samsung refrigerator not only meets ENERGY STAR ® requirements, it exceeds them.

Counter Depth Design Get more workspace while enhancing your kitchen's look with our counter-depth refrigerator design. Its sleek, built-in style blends in with the cabinetry, adding function and style to your kitchen.

23 cu. ft. Large Capacity Our 23 cu. ft.* large capacity 4-Door Flex refrigerator has enough room to fit up to 23 bags of groceries**.

FlexZone A versatile, bottom-right door can be a fridge or freezer, maximizing fresh food storage space. The most fresh food storage available in its class at 18.05 cu. ft. when the FlexZone is used as a refrigerator*. Four customizable temperature settings: Fridge at 41°F, chilled at 30°F, Soft Freeze at 23°F, and Frozen at -8°F to 5°F

Triple Cooling System This premium cooling system features 3 evaporators for ultimate freshness and provides precise temperature and humidity controls in all three zones*. Your food stays fresher longer with 2 compressors and 3 evaporators, an industry first*

Fingerprint resistant finish Helps reduce smudges for an everyday great appearance

Features

  • Counter Depth - Sleek 36" Wide Design Adds Style and Allows for More Space
  • 23 cu. ft. Capacity - Spacious Fridge Provides Food Storage Flexibility
Key Features
Ice Maker Yes
FlexZone Yes
Standard Features
External Filtered Water and Ice Dispenser Yes
Cooling System Triple Cooling
Surround Air Flow Yes
Power Freeze and Power Cool Options Yes
Humidity Controlled Crispers Yes
Tempered Glass Spill Proof Shelves Yes
Gallon Bins 2EA
2-Minute Door Alarm Yes
Contour Doors w/ Smooth Finish Yes
CoolTight Door Yes
Dispenser Light LED
Display Color Ice Blue
Filter Indicator Yes
Water Filter HAF-CIN/EXP
Refrigerant R134a
Adjustable Shelves Yes
Refrigerator Design
Type 4-Door Flex
Color Fingerprint Resistant Stainless Steel
Refrigerator Features
Foldable Slide-in Shelf Yes
Automatic Ice Maker Yes
Freezer Features
Cubed and Crushed Ice Cubed/Crushed
Shelves 3 Slide Out
Power
ENERGY STAR® Certified Yes
Energy Consumption 680 kWh/yr
Capacity
Total Capacity 22.5 cu. ft.
Dimensions
Product Dimensions with Hinges, Handles and Door 35 3/4" W x 71 7/8" H x 28 7/8" D
Product Dimensions without Hinges and Door 35 3/4" W x 70 3/4" H x 24" D
Product Dimensions with Door without Handles 35 3/4" W x 71 7/8" H x 28 7/8" D
Product Dimensions with Doors Open 35 3/4" W x 71 7/8" H x 42 1/4" D
Shipping Dimensions 38 1/4" W x 78" H x 31 5/16" D
Net Height without Hinge 70 3/4
Weight
Product Weight 352.7 lb.
Shipping Weight 385.8 lb.
Warranty
1 Year Parts/Labor
5 Years Five (5) years Parts and Labor on sealed Refrigeration system only* (*Compressor, evaporator, condenser, drier, connecting tubing)
10 Years Ten (10) years Part and Five (5) years Labor on Digital Inverter Compressor

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.75"
  • Height: 71 7/8"
  • Depth: 28 7/8"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 22.5 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: No

Samsung Black Friday Kitchen Rebate

Offer Expires: 11/6/2019 to 12/5/2019 Must be postmarked by: 1/5/2020

Receive a 10% rebate with purchase of 4 qualifying Samsung Kitchen Appliances. Rebate form must be postmarked by 1/5/2020.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.9 out of 5

73% of reviewers recommend this product.

1 Stars

Ice maker issues

Trish 10/31/2019

once a month i have to use a hair dryer to defrost my ice maker. i have used the silicone caulk to seal any moisture leak areas to no avail!!!!!!!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Ice maker

Expleber 9/14/2019

same, ice maker freezes, then breaks. i use the icemaker to "hold" the ice i make in the freezer compartment
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Nice Product

LOkyee7846 8/31/2019

overall nice product. i wish it has more functionalities in terms of water temperature controls on the bottom level.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
5 Stars

Best Fridge Ever!

AndeeLK 8/27/2019

couldnt be happier with this fridge. the best part is the flex drawer where you can choose freezing or just cooling. everyone that comes over has something cool to say about it.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Yet another icemaker problem

raku 8/26/2019

the icemaker area frosts over which eventually stops the ice machine. as noted in reviews, samsung will not cover this systemic design flaw repair if out of warranty.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Terrible Design

n1245 8/24/2019

just after 1 year of purchase, the ice maker went out due to a design defect. now the fan is making a loud noise. i"m afraid the whole thing will go out next and it's not even 4 years old.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

Design

 

Features

 

Performance

 

Value

 
2 Stars

Owned a full year - 2 painful flaws

Calhen 7/31/2019

smudge proof? i've had stainless before with no issues, but i'm constantly cleaning this one. ice maker leaks and freezes/jams often. tech told me i had to empty/thaw/clean monthly to avoid this.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

Design

 

Features

 

Performance

 

Value

 
1 Stars

Very very bad ice maker

sparker08 7/25/2019

the icemaker iced up (a good 3 inches of frost inside) and failed 3 months after purchase. one year later same thing happened. awful product for this reason and samsung won't stand by their product.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Ice Maker is total Junk

Jim 53 7/20/2019

the ice tray fails to eject ice properly which causes the ice to hang onto the side of the ice tray upon ejection. the half ejected ice freezes together upon the next water refill attempt.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
5 Stars

Great for downsizing couple

CJar 7/13/2019

this counter depth flex fridge is perfect for our galley kitchen. the doors give room for someone to look in the fridge & someone to get by. it has lots of usable space for a family of 2.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

Design

 

Features

 

Performance

 

Value

 
1 Stars

Worthless Ice Maker. Service call pending

Monsterair 7/9/2019

the maker is in the refrigerator. it ejects out the top and side where the cubes get backed up, partly thaw, then freeze to block any more production. has to be cleared manually every few days.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Great refrigerator if you don't like ice

Runbtb 7/7/2019

the unit is beautiful, however the ice maker only works for a few months then freezes up. we have to buy bags of ice for our guests when hosting events.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Terrible Ice maker

Darryl199 7/3/2019

i had this refrigerator since 2017 and had nothing but problems with the ice maker very disappointed with samsung appliances.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Horrible quality

AMarco 6/22/2019

this refrigerator has a great design. the quality is horrible. ice maker freezes up. our unit is 2 years old and hasn't worked for 2 months now. samsung can't provide the parts needed to fix it.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Ice maker disappoints

Disappoitment 6/16/2019

1 year, icemaker freezes up and does not produce ice. 2 years later it is almost monthly that ice maker freezes up! stops making ice.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Good Refrigerator, HORRIBLE ice maker

Dennis J 6/5/2019

four service calls in two years and the ice maker stills freezes over. reseal the unit, replace ice maker etc. now they say to replace and seal auger motor. when will it end?
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

3 years had a major sealed system failure

DD660 6/3/2019

Generally we liked this fridge, it did what we needed and the flex door option worked for us. Not having a lot of frozen foods we opted to put the other flex door into chill mode for water.beer, sodas, etc. After 3 years the unit had a major sealed system failure. I believe either a compressor or evaporator failed in that model's "triple cooling system" such the entire top refrigerator was not cooling. 4 weeks into the process, the repair company did not have parts yet. I notice retailers are still selling this product after 3+ years. All brands seem to be in the same boat, poor service,unusual amount of failures, long repair times, consistent product failures. We actually may try the 2019 Samsung model. No worse than many other brands. State of the residential refrigeration market is just dismal, every major brand is just lousy
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Good Product Terrible Service

ExSumsungCustomer 5/20/2019

As long as your product do not need to be serviced you are good. But if something does not go well and you need help good luck getting a service provider to diagnose and help you. You are looking for countless hours of aggravation. This will be my last Samsung product I have ever purchased...
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Bad icemaker

Mullj021 5/13/2019

After a few months owning it icemaker gave issues samsung blamed me.i used home depot ext warranty they replaced icemaker,issue came back 4 years with bad ice maker and no help
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Do not buy - Ice maker issues

dontbuysamsungfridges 5/10/2019

The ice maker constantly freezes, the ice box can't be removed because it is completely frozen, no fix that has been tried ever worked. We purchased it from Sears with an extended 5-yr warranty. We have had issues every since we purchased the fridge, had ~5 appointments for someone to replace parts, and still have the same issues. Samsung, please end this and give us our money back. Also, stop making fridges until you learn how to design them, this is an embarassment.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

Ice maker constantly freezes over

verstehen 5/10/2019

Nice Fridge but the ice maker freeze up and jams at least 1 per week and stops making ice. You have to remove the ice cube box, which is very hard to do, then clear the ice cube jam with a knife. That's a very bad design. Samsung certainly can do better.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Icemaker freezes up all the time

Dyce man 4/29/2019

Not happy, icemaker freezes up and stopped making ice. No fix available from Samsung
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Another bad ice maker

Jmott 4/22/2019

I purchased this refrigerator 2 months ago and the ice maker froze 30 days later. I read other reviews warning of the bad ice maker but wanted the flexibility of the flex zone. Well, the flexzone works fine but I am waiting on the service company to replace the ice maker. I also learned this problem is over 4 years old and Samsung has done little or nothing to resolve the problem. Doesn't say much for Samsung's management.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Flexible design, but terrible ice maker

Greg99 4/9/2019

Ice maker does not work, continually freezes up and has to be chipped away. I wish I had seen the horror stories before I bought as there seems to be no fix for this. Completely unacceptable design (and customer support from Samsung). Manually filling the (tiny) ice cube reservoir in a $2500 fridge is a complete joke. Do not buy!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

The ice maker sucks!

gigisurfergirl 3/18/2019

We have had this fridge since July 2017. The first month I had service out because the ice dispenser was crushing the ice as it comes out of the regular side and dispensing takes forever. The repairman basically told me that it is a design flaw and there was nothing they could do. We've now lived with this for a year and a half and the ice maker is leaking water inside and developing mold. I am calling for another service so we shall see. As far as the rest of it. Negative - super small ice tray (have to buy ice all the time for a house of 4 in califorina. Love the 4th door option and the shelving.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

ice maker

EGarza 3/11/2019

The ice maker freezes over preventing the dispensing of ice. A blow dryer has to be used in order to remove the frozen water. This is a VERY poor design of Samsung. Just paid over $100 for a technician to tell me that they can put silicone around the ice make or replace the entire ice maker and put silicone, but no guarantee any of this will work. Plus, I still have to pay for parts and labor which is not included with the diagnostic fee. Technician stated that this was a continuing problem of Samsung ice maker side by side refrigerators. So I call Samsung to see if I could get some kind of assistance with this problem and was told, which was very infuriating, to call another service provider and there will be another diagnostic fee. WHAT?!?! Do not waste your hard earned money on this appliance.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

Noise producing Refrigerator

amwilhite 3/9/2019

We bought this refrigerator about 2 years ago along with a matching stove and dishwasher as part of a kitchen upgrade. This refrigerator was reported to be counter depth. NO IT ISN'T!! Not our counters anyway. It sticks out 6" past our counter. The thing is Loud! It gurgles and makes more noise than a fish tank. I am glad the dishwasher is quiet as a mouse because the refrigerator is way too loud. It keeps things nice and cool and it does have plenty of room inside but the icemaker is the worst part of it. It sits in the upper left hand corner of the refrigerated part and ever 2 weeks will ice over and get clogged up. The ice maker gets frozen up. Let me say that again...the..ice...maker..freezes up. It's stupid. I come in from outside to get a glass of ICE/water and no ice. Because it's frozen up. If there is a setting I could make to keep this from happening, I would make it. (other than unplugging the refrigerator and sending it back but it's too late for that) As luck would have it, my sister-in-law has the exact same problem and loves her fridge but hates the icemaker. We got rid of an old GE side by side with water and ice in the door. Never had a single issue with it. This thing cost 3 times as much and is 5 times more frustrating. SAMSUNG, get this figured out. Perhaps you need better insulation in the walls of the icemaker or something but this will never be my favorite product of yours. I'll get some photos of the frozen icemaker in 2 weeks and add them to this review.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

fingerprint resistance

cvh300 3/4/2019

If you look at the picture on here that shows the refrigerator and what it looks like with fingerprint resistance and what it looks like without . My refrigerator looks like the without. No mater what I try to clean it with just smears the finish. Samsung says I'm not cleaning it right and told me to use bar keepers friend. Guess what it does not help. Tried stainless steal cleaner doesn't work either. My last refrigerator was a samsung and I loved it. Sorry I spent a fortune on this frig to get what I've gotten. I figured maybe this frig some how missed the fingerprint resistant process, contacted samsung go nothing but the run around. Won't be buying another samsung product!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

RF23J9011SR Worst purchase in our 2017 kitchen rem

SeasonedShopper89 2/20/2019

Since delivery on 04/25/17 we have made 5 service calls. First week loud noise when water ran through water dispenser line; year 1-2 and 3 service calls later for the leak from the ice maker to the freezing over of the ice maker. After dispute Samsung replaced defective parts (see Samsung website for reviews on the ice maker). Since Jan 2019 the refrigerator inner temperature does not match temp display (spoiled milk and cheese products never happened in my $300 fridge in the basement). ***BUYER BEWARE****
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Poor Ice; Odd spaces

At Home 2/19/2019

Purchased 3 months ago. Ice needs to be reset almost every day. Do like the easy and separate ice and water dispenser system - great design there. Pay particular attention to the set up of the four compartments and imagine how you would fit your standard items in them. Find it doesnt hold much with too much space taken with the four doors. Determined I prefer freezer that pulls out for much better access.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

Bad Ice Maker/Dispenser

Emmy_Dawn 1/31/2019

I bought this fridge in May 2018. Don't get me wrong, it looks cool, the flexzone is a great feature, but I've had countless issues with the ice dispenser. Ice accumulates around the ice maker. In September I thawed out the ice maker with a hair dryer. It worked for a few months, but I am back in the same predicament 3 months later. For as much as this fridge is, this is ridiculous.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Good refrigerator but TERRIBLE ice dispenser

MarcyW 1/29/2019

I bought this refrigerator less than 3 years ago. Expensive, but just what we were looking for. About a year ago the ice maker started freezing up. I've come to find out that there's a CLASS ACTION LAWSUIT pending regarding all the defective ice makers that Samsung keeps installing. Replacing it will cost me hundreds of dollars...no way! I'm hoping to hear that Samsung will provide free service and replacement, but not holding my breath. For the money, I can't recommend it.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Do not buy

TiredofcallingSAMSUNG 1/18/2019

I bought this refrigerator when it first came out very expensive. I loved it for the first six months. After that the icemaker kept breaking. It's been almost 2 years and I've had it repaired five times. Samsung will not do anything about it they won't even fix it at this point. I have been told it's a design flaw. I will not buy another Samsung product until they make it right with me !!!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Icemaker

Icecubetrays 1/8/2019

Good concept for a refrigerator. The ice maker function has serious flaws. It freezes up & quits making ice. This requires that the unit is turned off, the bin pulled out & all the ice thawed out with a hair dryer. Not good!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Numerous design and product flaws

miker295 1/4/2019

I spent $3k for this refrigerator and regret it regularly. I have three continual problems with it: - The steel on the doors is very thin and can be dented easily. Three of the four doors had dents in them within a few months of purchase. The dents are big enough that visitors have commented on them. I was told it is $500 for EACH DOOR to replace. - The ice maker freezes water particles to the point that ice buildup eventually prevents the ice maker from working and has gone so far as to freeze the ice canister in place. We've had to defrost the whole fridge and three weeks later the issue is already returning. - The freezer compartment has some sort of filtration issue where tiny frozen particles appear on everything - all surface areas and containers. I haven't even tried to get this one fixed. It's too bad because the flex option is exactly what we needed in our kitchen, but I am nearing the point where I am ready to declare this one a $3000 loss and buy anything other than a Samsung next time.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Major improvement over brand X

SG over the hill 12/25/2018

After a month of serves we report: We selected Brand X five door premium fridge about six months ago. After two replacements with failing refrigerator systems and ice makers we decided to try Samsung Flex. The first thing that got our attention is the clean non-industrial looking appearance of the front of our Flex Samsung. The stainless is less prone to finger prints than our previous brand. Do be careful, the stainless will dent easily from any kind of a sharp bump - it must be very thin. A major problem with our previous Brand X was very poor cooling at best There was a very different temperature in the door shelves versus the back of the fridge, as much as 12 degrees, even after the doors had been closed for over six hours and the fridge was about 75% full. We have found a similar issue with the Samsung but not to the extreme - difference can range from 4 to 8 degrees on Brand X.. We never could get the actual temperature in either the top or the freezer within the selected temperature - usually 7 degrees warmer or more with Brand X. We have six internal and external reporting temperature probes in the fridge/freezer. The Samsung is running as much as 4 degrees warmer on top and 2 degrees on in the Freezer compartments - after the doors have been closed over night The Brand X had two ice makers which was very useful for entertaining - until they both quit. The ice maker in our Samsung works nicely but the quantity will not meet any real demand. The storage tray holds enough for one medium demand. The utility of the organization does not match Brand X but is adequate - not exciting - certainly not innovative. The LED Lighting is nice. A separate activation lever for water or ice is nice. The real purpose of he fridge for us is cooling. This is where Brand X rates zero stars while at this point our Flex Samsung rates five stars. We can cool to -10 in the freezer. The upper area cools much faster than Brand X. We like our milk and OJ cold. We can get the upper area down to 34 if desired. As noted above it does tend to run a bit warmer than the indicated setting on the door panel for both the top and the freezer. Another item that may be of interest is the noise level of the cooling system. Brand X was rated quiet. As compared to the Samsung it would rate very loud. The Samsung is quiet - hardly hear it. Yes you definitely can hear the ice dumps in the tray. The real test will be time. Will this fridge out last our Brand Z costing $800.00; it worked perfectly for 16 years prior to Brand X $2,699.00. This fridge is expensive - even at the so called sale price 65% of MSRP. We have noted the sale price can very over 10% in a relatively short period of time. If you can hold off a purchase try to get the sales people to tell when the best time is purchase is. Thanksgiving/Black Friday worked best for us. Conclusion at this point: Recommended.
Originally posted on Samsung.com

Yes, I recommend this product

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1 Stars

Do Not Buy--Ice Maker Fails

HawksTJ 12/17/2018

I've had this refrigerator for exactly 3 years. The ice maker failed within the first few months and 4 more times since. Each time it leaks water that freezes up the unit. Each time I'm promised Samsung has come up with an updated product. They've offered zero help.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Do not buy they will not stand behind their refrig

Edie mc 12/14/2018

Do not buy they will not stand behind their refrigerators . I have had eight repairs in 12 months. You get ice for two weeks then it freezes up and drips into the refrigerator you need to leave a towel in the refrigerator. I have a warranty with new Leaf they have already paid out $3000 for repairs for this refrigerator they contacted Samsung and they said oh well you're a problem.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

WARNING - Keep Looking Do not purchase this fridge

chriswall321 12/7/2018

Bought this fridge, along with a complete kitchen set from Lowes. Do not purchase this fridge. The ice maker will fail guaranteed. The ice maker continually freezes over and ice gets stuck. We have had our home warranty out 3 times for the same issue. The say there is nothing they can do. We are constantly, unjamming ice and de-thawing with the hair dryer. Also, the ice maker capacity is just to little. More for a single person and not a family. Extremely disappointed for the price. Samsung says to dethaw with the hair dryer, the caveat is you will be doing this for the life of the fridge!
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Extremely Disappointed

LWells 12/2/2018

My Samsung 4-door Flex Fridge was less than 6 months old when the first signs of a defective product appeared: ice maker stopped working/froze up. A little over a year old and the main compartment fridge side stopped working. Repairman fixed a Freon leak but couldn't guarantee that the fix was permanent. It wasn't. A week later and the main fridge is not cooling again.
Originally posted on Samsung.com

No, I do not recommend this product

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2 Stars

Doors surface

Spot dots 12/2/2018

Brought this 4 months ago the doors keep showing within just 2 months with defect they did replace do to ice maker and hard smudge looks like scratches but there not . I'm using only the spray the recommended to clean. The replacement after just two months is showing again some 5 or 6 dots deep that I can't get out. To me looks like after cleaning the last couple of weeks that the surface coating was hiding the defect . Will call samsung to send a tech to validate.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Ice maker failed 3 times

BaerDE 11/23/2018

The compressor can be heard sometimes when spinning up. My main concern is the ice maker. Due to its design flaw moist air from the fridge can enter the ice maker compartment and it slowly freezes and blocks the ice maker. No solution other than silicone and hoping it lasts. Luckily our extended warranty provider bought back this fridge as Samsung did not offer a return after thee repairs. Moving on to Whi... which is built in the US by the way.
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

I love my 4 door Flex Refrigerator

imsevenofnine4 11/19/2018

I had looked at this fridge for a long time. It is perfect! I love all of the different compartments and that each zone can be set to a specific temperature.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

Ice maker is a disaster

Megala57 11/9/2018

Bought this two years ago. The ice maker freezes up every two weeks at least and you have to get a blow dryer to defrost it. They don't seem to think its a problem and thousands of people have written about it. Can't wait to get rid of it. Moving!
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Ice maker ruins otherwise good machine

Ice User 11/4/2018

Gorgeous refrigerator with great features. BUT, ice maker is rubbish. Had repair out twice. Independent repair man said ice maker a lemon across the model. If you don't use ice, it might would be great for you. If you use ice daily, as I do, it isn't worth a fraction of its price. horribly disappointing. We completely replaced ice maker once, it broke, like the first one in a couple months.
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

FlexZone helps my kitchen adjust to my lifestyle.

Mike1871 10/31/2018

Today, it's a wine cooler. Before thanksgiving, it's a fridge to store ingredients. After Thanksgiving, it's a freezer for leftovers. My wife & I bought this solely for the versatility & control FlexZone offers. And as for the 4-door design, our 4 year old loves that the lower drawers give him access to the fridge; it makes him feel like a little grownup.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Best Organization for Ease of Use

jclplee 10/31/2018

Purchased this fridge 3+ months ago and we love it. The 4 drawer setup makes it easy to organize the various foods in its separate compartment and then open just the door you need. The flex feature is handy as we use it mostly as a fridge, but we have tried it as a freezer and it does its job. It looks great and the recessed type handles is very comfortable to use.
Originally posted on Samsung.com

Yes, I recommend this product

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4 Stars

Love the four doors!

mmwatlas 10/27/2018

Bought this as part of a whole-kitchen remodel and for the most part I am very pleased. Runs quietly. You get the benefit of french doors on the top, but without having to have a heavy freezer drawer on the bottom to pull out. Plus, if you have limited clearance in the front, as I do, this fridge is great for that too. The only reason I didn't give 5 stars was that I seem to have less space in the door shelves for small items than in my previous side by side. Also, the way the interior shelves are configured, there's not a lot of room for really tall things, like wine bottles. We have to lay them on their side.
Originally posted on Samsung.com

Yes, I recommend this product

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2 Stars

Lemon

Shopper58 10/24/2018

1 year an 1 month and our frig stopped cooling, three years later with a service call every 6 month this refrigerator still has issues with cooling. I love this refrigerator but make sure you purchase a extended warranty!
Originally posted on Samsung.com

Yes, I recommend this product

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2 Stars

Reliability now in question

ReadmoreBeaverton 9/28/2018

We purchased our 4-door Flex in June 2016 and until 10 days ago, thought it was the best refrigerator we've ever owned. We noticed that the upper two compartments were no longer cool and thought maybe we had misadjusted the temp for them. But readjustment didn't help. So we called for repair under an extended warranty and threw out everything inside as they began to rot. Ten days after the refrigerator went bad we finally found someone certified to fix this unusual design. He diagnosed the problem as a coolant leak that had taken out three of the four compartments, and predicted the freezer would not last long. Although Samsung certified, he could not address the leak; four separate systems inter-relate in a sealed system. So now we have no one in the Portland, OR, area who knows how to handle this, and we will go into two weeks without a refrigerator before there's any chance of anyone being found to help. Meanwhile, the warranty company rep we spoke with said that he, too, had a Samsung that died, and because no one could be found to fix it, it was replaced. I am extremely disappointed that our $3,000 machine died after just over two years of service. I'm equally disappointed to learn that the design is such that very few repair shops can handle it. It's not good that the warranty rep says his machine couldn't be repaired at all. It adds up to a big mistake to have purchased the refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

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